I went on a Sunday. It was not very busy at all. I sat at bar and a girl who was helping took my order for a beer. The beer was cold and in a chilled glass. Each beer served came in a new chilled glass, which was nice.
We went here on Sunday to watch football was very disappointed. I should have stuck with the reviews I read, which 90% were negative. It was hot. The cook came from the back and he was sweating. In the ladies bathroom one stall was out of order, one didn't have a latch on the door, so there was 1 operable stall. We stayed here for 10 minutes and left. Will not go back here again.
This place is horribly run! The servers do the best they can with horrible conditions. No AC for months in the Florida heat, ceiling tiles on the floor, wet floor often (because of the AC), out of beer, out of bread, out of napkins, out of cream cheese (and those are just things I've ordered periodically). Rude managers who refuse to talk to tables about food that took an hour to get to table. They blame issues on computer, limited staff, ticket not getting to kitchen...if it happens weekly, FIX IT!! We come weekly because of the fun entertainment...not because of the food or service.... hopefully the entertainment (bingo & trivia) can find a place who respects their customers and is grateful to have the business. The owner, Chris, should be ashamed to have his name associated with this place!
I ordered a pizza and it came burnt. The bartender noticed it and asked if I wanted another. I requested another and the pizza this time was cooked correctly and it was tasty. The bartender was friendly and I had a good conversation. I think the menu is a bit on the slim picking side and I don't think I should have had to return a burnt pizza. It was obvious it was burnt. You could see it and smell it. I will go back and see if that was just a one time thing.
Worst customer service i have ever encountered. Not sure it that's what they are going for here or if the bartenders are just not good. Could never get drinks in a timely manner, one member of our group yelled to get the bartenders attention and she wouldn't even look over. Ordered food and 20 minutes later after half of it was made they decided to say they were out of the other half and acted like it was an issue to cancel it. Just fyi it was chips and queso. They prepared to queso then said they were completely out of tortilla chips. 1 star is just pushing it.
None of the beer taps worked, did not have food the was on the menu, ceiling tiles missing from ceiling. Cover missing from outlet, meeds some work to fix the place up. Staff at the bar very nice. Cook came out to bar poored double shot and went to kitchen o drink.
Helen Back Again is a US Bar based in Niceville, Florida. Helen Back Again is located at 1128 E John Sims Pkwy, Niceville, FL 32578, USA.
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